Privacy Policy

Last updated: October 9, 2026

This Privacy Policy describes how SugarFur ("we", "us", "our") collects, uses, and discloses your personal information when you visit or make a purchase from our store.

Information we collect

Device information. When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the pages you view, what websites or search terms referred you, and how you interact with the site.

Order information. When you make or attempt a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers — processed securely by our payment providers; we never store full card details), email address, and phone number.

Support communications. When you contact us, we collect the information you provide so we can help you.

How we use your information

Process and fulfill your orders, including payment processing, shipping, and delivery updates
Communicate with you about your order, returns, and support requests
Screen orders for potential risk or fraud
Send marketing emails and offers — only if you've opted in (unsubscribe anytime with one click)
Measure advertising performance (including TikTok and Pinterest ad pixels) and improve our store

Sharing your information

We share your information only as needed to run the store:

Shopify — our ecommerce platform, which processes and stores your data as part of providing the service
Payment providers (Shop Pay, PayPal, credit card processors) — to take your payment securely
Fulfillment and shipping partners — your name, address, and phone number so your order can be delivered and tracked
Advertising partners (such as TikTok and Pinterest) — limited data to measure how our ads perform
Legal compliance — if required by law, subpoena, or to protect our rights

We never sell your personal information.

Cookies and behavioural advertising

We use cookies to keep your cart working, remember your preferences, and understand site traffic. You can control cookies through your browser settings, though some parts of the site may not work properly without them.

We may use your information to show you relevant ads on other platforms. You can opt out of targeted advertising via the Digital Advertising Alliance opt-out portal.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to opt out of marketing at any time. Email support@sugarfur.com and we'll respond within a reasonable timeframe.

Data retention

We keep order records for as long as needed for tax, accounting, and legal purposes, and to handle any warranty or return claims. Marketing data is kept until you unsubscribe.

Minors

This site is not intended for individuals under the age of 16, and we do not knowingly collect their information.

Changes

We may update this policy from time to time — for example, to reflect changes in our practices or legal requirements. The "last updated" date above will always show the current version.